Frequently Asked Questions

FAQ: FAQ

How long is a therapy session?

The duration of the session is tailored to the client's needs, typically lasting between 45 and 55 minutes.

What approach do you use?

Every clinician employs evidence-based, person-centered theoretical approaches to address the unique needs of each client.

What can I expect?

It is recommend scheduling a video or phone consultation to assess if the clinician is the right match for you. Alternatively, you can opt to schedule an appointment. Once the initial appointment is set, you will receive intake documents through the client portal. The first session will focus on gathering information, including your history and reasons for seeking services. After that, you will collaborate with your clinician to determine the best approach to achieve your goals.

What happens if I miss a session?

Committing to therapy is a promise to prioritize your well-being, and this time has been reserved especially for you. Please note our 24-hour cancellation policy: a $75 fee applies to late cancellations or missed appointments. If you cancel within the required timeframe, or in the case of an emergency, this fee will be waived.

Can I be somewhere other than my home for a telehealth session?

When participating in telehealth, it is essential to adhere to specific guidelines. You must be located in the state where your clinician is licensed to practice, unless an executive order or emergency protocol states otherwise. While you don’t have to be at home, it's important to inform your clinician of your location and provide the address for your safety in case of an emergency during the session. Additionally, ensure you are in a private space with minimal distractions.

Can I use my insurance for services?

The vast majority of insurance companies cover mental health services. However, this is based on medical necessity. If after the consultation or the initial session it is determined that there is not a medical necessity, insurance will not cover services. We do our best to keep informed every step of the process. We verify your insurance prior to initiating services, however, we encourage you to call you insurance as well.