Frequently Asked Questions


How long does each therapy session take?

The length of the session depends on the needs of the client. This can range from 45 to 55 minutes. 

What approach do you use?

Each clinician uses evidence-based person-centered theroetical approaches to meet each client's individual needs. 

What can I expect?

It is highly encouraged that you schedule a video or phone consultation in order to determine if the clinician is a good fit.  You may also choose to schedule an initial appointment. Once the initial appointment is schedule you will receive intake documents via the client portal. A credit card is required in order to book the appointment and auto-payment is optional. 
The first session will be focused on information gathering including attaining a history and reasons for seeking services. Following this, you will work collaboratively with your clinician to decide what would be the best approach to help you meet your goals.

What are your rates?

The rates vary by clinician. Some of our clinicians take health insurances or may offer a sliding scale for those experiencing financial hardship. Please refer to the team page for specific information on each clinician. 

What happens if I miss a session?

Attending therapy is a commitment to yourself and time has been set aside for you in order to be able to help you. There is a 24 hour cancellation policy. If you have a late cancellation or do not attend your appointment there is a $75 fee. If an appointment is cancelled prior to this timeframe or it is due to an emergency there is no late cancellation fee.

Can I use my insurance for services? 

The vast majority of insurance companies cover mental health services. However, this is based on medical necessity. If after the consultation or the initial session it is determined that there is not a medical necessity,  insurance will not cover services. We do our best to keep informed every step of the process. We verify your insurance prior to initiating services, however, we encourage you to call you insurance as well.